The Association for Opera in Canada is committed to protecting the privacy of its members and those with whom it does business.
Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA):
- Protects personal information from improper use and disclosure;
- Gives the right to individuals to request information about themselves;
- Gives the right to individuals to request corrections or additions to their personal information if they feel there are inaccuracies.
For more information, visit the Government of Canada’s Privacy Commission: http://www.privcom.gc.ca
A Definition of Personal Information
Personal information is any information that can be used to distinguish, identify or contact a specific individual. This information can include an individual’s opinions or beliefs, as well as facts about, or related to, the individual.
Exceptions: business contact information and certain publicly available information, such as that published in telephone directories, are not considered personal information.
Privacy Protection Commitment
The Association for Opera in Canada is committed to protecting the privacy of the personal information of members, donors, supporters, board of directors, panel and committee members, personnel and other stakeholders in accordance with the Personal Information Protection and Electronic Documents Act.
What personal information is collected?
Membership, sales and registration transactions or donations: The Association for Opera in Canada may collect personal information such as email address, home fax number, and credit card information from individuals becoming members, attending conferences, workshops or meetings, purchasing publications or making donations.
Individual applicants to the Artist Development Awards of the Canadian Opera Creation Program: The Association for Opera in Canada may collect personal information pertinent to the administration and adjudication of the Canadian Opera Creation Program. This may include educational and professional background and other information applicants to the program may share with The Association for Opera in Canada.
The Association for Opera in Canada governance: Personal contact information for board members, personnel and panel and committee members may be offered by such individuals and will be maintained in a database by designated The Association for Opera in Canada personnel.
Website: No personal information is collected about general website visitors.
Why is it collected, and what is it used for?
Individual Members information: Information regarding members is collected in order that The Association for Opera in Canada may support individual members in the offering and administration of programs. To this end, The Association for Opera in Canada may share membership information with OPERA America.
Sales transactions or donations: This information may be collected by designated The Association for Opera in Canada personnel to fulfill sales orders for publications, registrations for conferences, workshops or meetings, to provide a tax receipt, thank-you correspondence, invoice, receipt or other correspondence related to a purchase or donation, or to send renewal notices up to six months after the renewal date of a previous order. A secondary contact method is requested should the first method of contact become outdated before the order is completed.
Individual applicants to the Canadian Opera Creation Program: This information is collected to provide for the adjudication and administration of the Awards in a manner consistent with the criteria of the Program.
The Association for Opera in Canada governance: Personal contact information for board members, personnel and committee members may be offered by such individuals and will be maintained in a database by designated The Association for Opera in Canada personnel. This information will only be used to conduct relevant The Association for Opera in Canada business.
How is it collected?
Members: Members’ information is collected by fax, mail, phone or email by designated The Association for Opera in Canada personnel. Completion of a membership application or renewal is deemed to provide consent to The Association for Opera in Canada to use this information to fulfill membership benefits.
Sales and registration transactions or donations: This information may be collected through assorted order forms available on the The Association for Opera in Canada website or by email. This information might also be taken over the phone as requested by the purchaser.
[We strongly caution you not to provide personal information, including credit card information, by email. Electronic correspondence is not secure.]
Canadian Opera Creation Program: This information is collected through the application process; applications may be provided to The Association for Opera in Canada via email or mail.
The Association for Opera in Canada governance: Board members, personnel and committee members’ contact information is collected by fax, mail, phone or email by The Association for Opera in Canada personnel.
Where is it kept and who has access?
All contact information for members, donors, customers, board of directors, committee members and personnel is tracked in a database maintained by designated The Association for Opera in Canada personnel. This includes, if provided, personal contact information. The database does not include any financial information or details such as credit card numbers.
Original order forms (which may include VISA numbers as provided by an individual), and photocopies of cheques are kept in locked filing cabinets accessible by the Executive Director and Membership and Communications Coordinator.
Information provided in applications to the Canadian Opera Creation Program is shared with members of the independent adjudication panel and authorized personnel. Following the completion of each panel, materials provided to the independent panel are returned to The Association for Opera in Canada.
What security measures are used?
The Association for Opera in Canada filing cabinets containing financial information are locked.
The database is accessible by designated The Association for Opera in Canada personnel and is password protected.
To whom is it disclosed?
The Association for Opera in Canada does not disclose personal information to any third parties except to OPERA America for the fulfillment of membership benefits or during a payment transaction when financial information is disclosed to relevant financial and credit institutions in order to process the payment.
The Association for Opera in Canada does not sell, trade or rent personal information to other organizations or individuals. The Association for Opera in Canada does not use personal information outside of the purpose for which it was intended.
The Association for Opera in Canada may include an opt-in or opt-out box on certain order forms to ensure that individuals can receive information about other The Association for Opera in Canada and OPERA America publications and activities should they so desire.
When is it disposed of?
Financial records from sales transactions are kept in a locked filing cabinet for the period of three years and then are destroyed by The Association for Opera in Canada personnel using a paper shredder.
The The Association for Opera in Canada database is updated on an ongoing basis. Individuals may contact the Privacy Officer at any time to update personal information, to ask questions about the use of their information, the disclosure of information, or to have it removed from the database.
The Association for Opera in Canada Privacy Officer Contact information:
Christina Loewen
Executive Director
410-174 Spadina Avenue
Toronto, ON M5T 2C2
Tel: 416.591.7222
Email: info@opera.ca